Shipping policy

Nationwide delivery

We deliver all over Egypt, including Cairo, Alexandria, Tanta, El Mahalla, Suez, Mansoura and more cities.

If you are not sure whether we reach your area, message us on WhatsApp at 01000935265 before you order and we will confirm.

Processing and delivery times

We prepare your order as soon as it is confirmed and hand it to our courier as quickly as we can.

Delivery times depend on your governorate. Orders to Cairo and Giza usually arrive first, followed by Alexandria, the Delta and the Canal cities, then Upper Egypt and the remaining governorates. The estimated delivery time for your address is shown at checkout.

We do not dispatch orders on Fridays or public holidays. During busy periods delivery may take a little longer than usual, and we will say so on the site if that happens.

Delivery charges

Delivery charges depend on your governorate and the size of your order. Your exact charge is calculated and shown at checkout before you pay, so there is never a surprise at the door.

Cash on delivery

You can pay our courier in cash anywhere we deliver in Egypt. Please have the full amount ready, as our couriers may not carry change.

We are working on adding card payments.

Tracking your order

You will receive a confirmation when you place your order, and another message when it is dispatched, sent to the mobile number and email address on your order.

Please keep your order number and confirmation email until your order arrives and you have checked it.

When your order arrives

Please check your items before the courier leaves. If anything is wrong — the wrong item, the wrong size, or visible damage — message us on WhatsApp at 01000935265 within 14 days and send a photo. A photo usually settles it in one message.

If we cannot deliver

Our courier will call the number on your order before arriving and will make more than one attempt to deliver.

If we cannot reach you, or nobody is available to receive the order, it will be returned to us and we will contact you to arrange redelivery. Repeated failed deliveries may result in an additional delivery charge.

Incorrect addresses

Please message us immediately if your delivery address is wrong. Once an order has been dispatched we may not be able to change it, and redelivery to a corrected address may be charged.

Returns and exchanges

You have 14 days from delivery to return or exchange an item, provided it is unworn, unwashed and un-ironed, in its original packaging, with the price tag and brand label still attached. Full details are in our Return and Refund Policy.

Questions

Message us on WhatsApp at 01000935265 or email sales@bongo-kids.com. Please include your order number.